Alexander N. Bufete

Aystra Technologies llc

• Rebuilt a failed Windows Server environment for a dental practice, restoring Eaglesoft and full operations from validated backups within 48 hours
• Configured and validated backup and recovery processes to support data integrity and rapid system restoration
• Managed on-premise IT infrastructure for healthcare offices, including Active Directory, Group Policy, DNS/DHCP, and Ubiquiti UniFi network deployments
• Engineered and maintained Proxmox VE (ZFS) environments, running LXC containers and VMs for both production and lab workloads
• Deployed full-stack applications and infrastructure (Next.js, Node.js, Nginx, SSL, Cloudflare) with automated system hardening and repeatable provisioning scripts
• Designed scalable infrastructure and observability pipelines using Terraform, Ansible, K3s/Kubernetes, Docker, Prometheus, Grafana, and a self-hosted data platform (PostgreSQL, JupyterHub, Superset)

Atlona

• Developed automated test frameworks using Python and Selenium, reducing test cycle time by 17%
• Performed functional, regression, and UX testing on NPI hardware and WebGUI systems across Agile and Waterfall environments
• Authored and managed test cases, plans, and defect tracking in JIRA / Zephyr Scale, delivering clear, actionable reporting
• Partnered with R&D teams to reproduce, document, and resolve software, firmware, and hardware defects
• Built and maintained test environments, including firmware deployment, network configuration, and hardware provisioning
• Led end-to-end system validation and QA processes (AVoIP, video matrix systems), including calibration, signal verification, and reliability testing
• Configured and maintained AVoIP networks, matrix switchers, and control systems for enterprise and broadcast clients.
• Implemented firmware updates and performed system imaging and network addressing for field deployment environments
• Performed hands-on QC and calibration for HDBaseT, AVoIP, and HDMI switching products

Blackmagic Design

• Supported enterprise clients (FOX, NFL, Universal Studios) with system integration, network diagnostics, and hardware-level troubleshooting.
• Provided advanced support via CLI, remote access (SSH, Telnet), and firmware-level analysis for broadcast and post-production systems.
• Diagnosed network and software issues across Windows, macOS, and Linux environments, escalating systemic issues to engineering for patching.
• Conducted system imaging, hardware repairs, and system validation testing with standard turnaround compliance.
• Provided advanced technical support to enterprise clients (e.g., major broadcasters and studios) across networking, CLI troubleshooting, and broadcast hardware systems
• Diagnosed, tested, and repaired professional video equipment in a lab environment, maintaining a 4–8 day turnaround
• Delivered phone and email support, guiding customers through complex troubleshooting with clear communication and critical thinking
• Collaborated with system integrators to deploy and configure production studios, including networking, security, and access control
• Specialized in camera and desktop video hardware, supporting high-impact production environments
• Escalated and coordinated critical, production-blocking issues with PMs and engineering teams to drive resolution

Facebook – Milestone Technologies Contract

• Delivered enterprise IT support in a high-SLA environment, meeting 2-day service targets and 30-minute executive deployment requirements
• Performed system imaging, device provisioning, and lifecycle management for laptops and mobile devices, ensuring standardized configurations
• Executed onsite deployments and deskside support, including workstation setup, troubleshooting, and rapid incident resolution in live user environments
• Maintained asset inventory accuracy through structured data entry and validation within enterprise management systems
• Managed user access and device permissions using internal tooling, supporting secure and efficient endpoint operations